West Mercia Women's Aid
Providing a confidential, trauma-informed helpline offering emotional support, practical advice, and risk-informed guidance to individuals affected by domestic abuse.
WMWA Helpline is both the main ‘gateway’ to our services, and a service in itself. All calls are kept confidential unless we are concerned for someone’s safety.
Our specialist workers will support anyone who calls our Helpline – providing information and advice on safety planning, reporting to the Police, housing, and access to both our own services and those of other agencies.
Sometimes the most effective thing they do is just to listen, and believe, and let callers know that they are not alone and that there is help out there for them – as and when they are ready.
Confidential Support Our team can talk with you about domestic abuse, your individual situation and the various types of help and support available to you, including: - On-going listening support – now, and in the future - Refuge space or other safe accommodation - One-to-one support and advocacy, safety planning and advice on protection through the legal system for those at risk of harm- Recovery Pathway – group programmes for those who are still in, or who have left abusive relationships - Supporting Children & Young People through domestic abuse and how to access our support services for them - Support for men, including listening support and signposting to specialist men’s services - Referral and signposting to other appropriate agencies
Whilst we try our best to answer every call first time, there may be times when all Helpline staff are on a call. If our lines are busy when you call, then please leave a message and let us know when it is safe to call you back. We value each and every call – by leaving a voicemail with your name, safe contact number and a safe time, we will be able to do our best to reach you.
Calls to Helpline are free and will always be treated confidentially, except where there is risk of significant harm to children or vulnerable adults in which case we may need to contact another agency to make sure that the vulnerable person or child is protected and to arrange any additional help needed.
Worcestershire - 0800 980 3331
Herefordshire - 0800 783 1359
Shropshire - 0800 229 4066
Telford & Wrekin - 0800 840 3747
Opening Times 7am-10pm Monday to Friday /// 9am-5pm Saturday/ Sunday
Charges: None
Age Range: 16+